Terms of Service

Agreement to Terms

By using Oak Reel's services, you agree to these terms. If you don't agree, don't use our services. It's that simple.

Oak Reel LLC ("Oak Reel," "we," "us") provides video ad production and campaign management services for dental practices. These terms govern the relationship between Oak Reel and our clients.

Services

We create custom video ads and run them on advertising platforms (primarily Meta and YouTube) to help dental practices attract new patients. The specific scope of work depends on which plan you choose.

Our services are described on our website. We reserve the right to modify or discontinue services with reasonable notice to active clients.

Billing and Payment

All plans are billed monthly. Payment is due at the beginning of each billing cycle. We accept credit cards and ACH transfers.

Advertising spend (the money paid to Meta, Google, etc.) is billed separately and is not included in our service fees. You maintain control of your ad accounts and budgets.

If payment fails, we'll pause services until payment is received. We don't charge late fees, but we may terminate services if payment issues persist.

Cancellation and Refunds

There are no long-term contracts. You can cancel anytime.

All plans include a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll refund your service fee in full. No questions asked.

After the first 30 days, you can cancel at any time. We don't prorate partial months, but you'll have access to services through the end of your current billing cycle.

Advertising spend paid directly to platforms (Meta, Google, etc.) is non-refundable, as we don't control those funds.

Launch Pricing Lock

Early partners who sign up during our launch period keep their pricing for as long as they remain active clients. If you cancel and later return, you'll be charged our current rates.

We reserve the right to increase prices for new clients as we grow. Active clients will be notified of any price changes with at least 30 days notice.

Intellectual Property

You own the video ads we create for you. Once delivered, you can use them however you want, even if you stop working with us.

We may use anonymized performance data and non-identifiable creative samples in case studies or marketing materials. If we want to feature your practice specifically, we'll ask permission first.

You grant us the right to use your practice name, logo, and approved creative content solely for the purpose of delivering our services (running ads, creating campaigns, etc.).

Client Responsibilities

To deliver effective results, we need you to:

• Provide accurate information about your practice, services, and target market
• Respond to requests for feedback, approvals, and materials in a timely manner
• Maintain active advertising accounts (Meta, Google, etc.)
• Comply with all applicable laws, including healthcare advertising regulations
• Ensure that any claims made in ads (pricing, services, guarantees) are accurate and legally compliant

You're ultimately responsible for the content of your ads and any claims made. We'll provide guidance and best practices, but we're not liable for regulatory issues stemming from your business practices.

Performance and Results

We work hard to deliver results, but we can't guarantee specific outcomes. Marketing performance depends on many factors outside our control, including your market, competition, pricing, and how you convert leads once they contact you.

We do guarantee honest effort. If we don't believe we can help you succeed, we'll tell you up front.

Limitation of Liability

Our total liability to you for any claim related to our services is limited to the amount you paid us in the 12 months preceding the claim.

We're not liable for indirect damages, lost profits, or any issues arising from third-party platforms (ad account suspensions, policy changes, etc.).

This doesn't limit liability for fraud, gross negligence, or anything else that can't be legally limited.

Termination

Either party can terminate services at any time. You can cancel as described in the Cancellation section above.

We may terminate services if you violate these terms, fail to pay, or if continuing the relationship becomes untenable. We'll provide notice and an opportunity to cure when practical.

Upon termination, you'll retain ownership of all delivered creative assets. We'll stop running campaigns and you'll lose access to reporting and ongoing optimization.

Changes to Terms

We may update these terms from time to time. If we make significant changes, we'll notify active clients by email at least 30 days before the changes take effect.

Continuing to use our services after changes take effect means you accept the new terms.

Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Delaware.

Contact

Questions about these terms? Email erik@oakreel.com. You'll get a real answer from a real person.